7-Day SBP Escrow Return Policy

Returns & 100% Money-Back Policy

Hassle-free 7-day doorstep returns with instant PostEx reverse pickup across Pakistan.

1. The 7-Day Window

You have a full 7 calendar days from the moment PostEx marks your package as delivered to test, inspect, and verify your item.

2. Valid Return Reasons

Item damaged in transit or defective.
Item does not match website specifications, photos, or description.
Incorrect size, color, or wrong SKU delivered.
Counterfeit or suspected unauthentic goods (100% instant refund).

3. Free Doorstep Reverse Pickup

You never have to visit a courier franchise or pay return shipping fees. When you initiate a return via your account or Self-Service Return Wizard, a PostEx courier rider will collect the parcel directly from your doorstep within 24 hours.

4. Refund Processing Time

Refunds are released from SBP Escrow directly back to your original payment method (Bank Account, Raast, JazzCash, Easypaisa) within 24 to 48 hours of receipt verification.